Tuesday, 23 July 2024, 12:54 PM
Site: HelpEx Open Educational Resources
Course: HelpEx Open Educational Resources (HLS-OER)
Glossary: HelpEx global glossary

Active listening

The process of showing interest to someone in communication, we listen and also show that we are listening by nodding, keeping eye contact and responding on verbal or nonverbal signs in communication.


person who puts a case on someone else’s behalf. In social services advocate acts in the best interest of the client.

Augmentative and alternative communication

All forms of communication, which complement or replace speech, whether temporarily or permanently

Autistic spectrum disorder

Life long developmental disability that affects how a person communicates with, and relates to other people. It also affects how people make sense of the world around them.


Burn-out – syndrome

Which could be caused by overworking. The Burnout Syndrome means translated "being burnt out". Characteristic symptoms are exhaustion and inner emptiness.


Case study

Can be defined as an intensive study about a person, a group of people or a unit, which is aimed to generalize over several units


The information in social services, which you have access to, but should be respected and not shared with others unless it is appropriate to do so.



Process of discharging people from long term institutionalization

Designated person

A responsible person who should be informed (especially in first aids, health and safety, abuse, etc).

Dialogical approach

The dialogical approach enables analysis of direct and indirect discourse, speech genres, hesitations, irony and a variety of other conditions that shape our understanding of dialogue in context.