When planning an in individual’s support package the planning is done including the individual, they are at the centre of the process.

These are the ways in which an organization and those working in it carry out their activities.

Are paid staff members in an organisation who are trained on a vocational and/or academic level to work in social services and health care institutions. They belong to professions like social workers, psychologists or therapists.

Refers to trained personnel in health care and rehabilitation. These can be social workers, psychologists or even therapists.

Positive stress stimulates the brain to help you to work things out, think more clearly and alerts the body to react quickly

Is a teacher-centered approach to teaching where students are more passive participants in the learning process. Students listen to the information, participate in limited discussion, take notes, and retrieve or recall the information for evaluation purposes.

Is time set aside to provide support and guidance to the individual worker.

Is defined as persons with disabilities living where and with whom they want, for as long as they want, with the ongoing support needed to sustain that choice

Practices, which leads to breeching health and safety procedures.