HelpEx Open Educational Resources

The process of showing interest to someone in communication, we listen and also show that we are listening by nodding, keeping eye contact and responding on verbal or nonverbal signs in communication.

A person who puts a case on someone else’s behalf. In social services advocate acts in the best interest of the client.

All forms of communication, which complement or replace speech, whether temporarily or permanently

Life long developmental disability that affects how a person communicates with, and relates to other people. It also affects how people make sense of the world around them.

Which could be caused by overworking. The Burnout Syndrome means translated "being burnt out". Characteristic symptoms are exhaustion and inner emptiness.

Can be defined as an intensive study about a person, a group of people or a unit, which is aimed to generalize over several units

The information in social services, which you have access to, but should be respected and not shared with others unless it is appropriate to do so.

Process of discharging people from long term institutionalization

A responsible person who should be informed (especially in first aids, health and safety, abuse, etc).

The dialogical approach enables analysis of direct and indirect discourse, speech genres, hesitations, irony and a variety of other conditions that shape our understanding of dialogue in context.