HelpEx global glossary

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Active listening

The process of showing interest to someone in communication, we listen and also show that we are listening by nodding, keeping eye contact and responding on verbal or nonverbal signs in communication.


person who puts a case on someone else’s behalf. In social services advocate acts in the best interest of the client.

Augmentative and alternative communication

All forms of communication, which complement or replace speech, whether temporarily or permanently

Autistic spectrum disorder

Life long developmental disability that affects how a person communicates with, and relates to other people. It also affects how people make sense of the world around them.