HelpEx global glossary

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Disabilities is an umbrella term, covering impairments, activity limitations, and participation restrictions. A disability may be physical, cognitive, mental, sensory, emotional, developmental, or some combination of these. A disability may be present from birth, or occur during a person's lifetime.


It is the unfair and unequal treatment of an individual or a group of people.

Discrimination abuse

When an individual is abused because of a prejudice view or opinion of them.

Duty of care

Our responsibilities at work, which means that we must consider the impact of our actions or even lack of actions on each individual we are working with.



Is the capacity to recognize feelings that are being experienced by another person


The process of being excluded from community


Good practice examples

A good practice is a real world example (case study) of where a method. or technique has been applied that has consistently shown results superior to those achieved by other means.


Hate crime

When a crime is committed against someone because the perpetrator is discriminating against them and ‘hates’ them.



Ensuring that supported individual is included in activities, making choices and making decisions in all aspects of their life.

Informed choice

In social services if a decision is made, the client must be informed about choices which he/she could make. Staff must make sure that information given to clients are adequate to their understanding.

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