HelpEx global glossary

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Institutional abuse

This is often linked with neglect, but is about the regime of a service, which may be overly authoritarian, where routines are set for the benefit of the staff not those using the service. Thus limiting choice, opportunity and empowerment

Interactive approach

Interactive teaching is a means of instructing whereby the teachers actively involve the students in their learning process by way of regular teacher-student interaction, student-student interaction, use of audio-visuals, and hands-on demonstrations. The students are constantly encouraged to be active participants.


Job role

All duties and responsibilities according which the care worker works.


Learner centred approach

Learner centred teaching is an approach that places the learner at the centre of the learning. This means that the learner or student is responsible for learning while the tutor is responsible for facilitating the learning. This is also known as student-centred learning.


Mental Health

Psychological well-being

Mutual interviewing

It's a process where both interviewer and the candidate asks questions during the interview.


Obsessive compulsive disorder

Is an anxiety disorder characterized by intrusive thoughts that produce uneasiness, apprehension, fear, or worry, by repetitive behaviors aimed at reducing the associated anxiety, or by a combination of such obsessions and compulsions.

Open Educational Resource (OER)

Are learning, teaching and research materials in any format and medium that reside in the public domain or are under copyright that have been released under an open license, that permit no-cost access, re-use, re-purpose, adaptation and redistribution by others.



The word „peer“ refers to another person who is on the same level as an affected person with regard to a significant personal criteria, e. g. experience with substance abuse or mental health problems. Based on a prior training peers can give counseling to other affected persons. They listen and offer support in crisis situations, give information on existing self-help and on care structures as well as mediation in self-help.

Person centered support

Providing a support for an individual where they are at the centre. Means that the individual is involved in support package, including the decision-making of how they want that support package to be.

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