HelpEx global glossary

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Inclusion

Ensuring that supported individual is included in activities, making choices and making decisions in all aspects of their life.

Informed choice

In social services if a decision is made, the client must be informed about choices which he/she could make. Staff must make sure that information given to clients are adequate to their understanding.

Institutional abuse

This is often linked with neglect, but is about the regime of a service, which may be overly authoritarian, where routines are set for the benefit of the staff not those using the service. Thus limiting choice, opportunity and empowerment

Interactive approach

Interactive teaching is a means of instructing whereby the teachers actively involve the students in their learning process by way of regular teacher-student interaction, student-student interaction, use of audio-visuals, and hands-on demonstrations. The students are constantly encouraged to be active participants.